Shipping Info & FAQ
Shipping Information & Costs
We ship from Hamilton, Ontario, Canada. All shipments are arranged through Canada Post with deliveries to the US being completed by USPS. You have the option at checkout to decide how quickly you'd like to receive your order and how much you want to pay.
We offer FREE SHIPPING on all orders over $100! No code required.
Where do you ship to? We ship anywhere in Canada and the USA. We are currently unable to ship to other countries directly from our checkout due to vast difference in prices and delivery times. If you would like an international delivery, please ask us for a custom quote.
How long does delivery take? Shipping within Ontario can take 2-5 business days. Shipping to other Canadian provinces can take 1 - 2 weeks. Shipping to the US can take 1-3 weeks depending on order size, customs and location. If you require your items faster, please contact us for more information and pricing.
The nature of our products: Because we often make one-of-a-kind designs, our stock changes often. we are usually busy sewing, so we may not get a chance to update our website as much as we'd like to. This means, we may not have the product and fabric you selected. we can email you images of other fabrics to choose from or offer you a full refund and our apologies, of course!
Where do you get your fabrics? We mostly find our fabrics at local thrift shops. We search for beautiful colours and patterns with gently used curtains, tablecloths, shower curtains, garments, duvet covers and anything else that catches our eye.
Do you pre-wash the fabrics? Yes, we pre-wash everything in biodegradable, phosphate-free detergent then put it in the dryer to make sure our products won't shrink. This makes all our products safe to machine wash & dry.
I don't see a fabric I love. how often do you add new designs? We're always shopping for great fabrics and sewing them together which means we make new products every week. Sometimes we may take a couple to update the site, so check back often!
I have some fabric in mind for a bolster or yoga mat bag. Can you custom make one for me? We can and we love doing custom work! Just send us and email with the details to email@example.com and we'll send you a quote.
Do you guarantee your products? Yes, all of our products are 100% guaranteed. If you're not satisfied with your design or something has malfunctioned, just ship it back. If we can't fix it, we'll replace it. And if you're still not completely satisfied, we'll refund the total amount you originally paid us, including tax and shipping. Just be sure to email us at firstname.lastname@example.org with the details. Refunds will be issued by the same payment method used and can take up to 30 days to show on your records.
What is your return policy? We gladly accept returns if you are unsatisfied for any reason. Just be sure to email us at email@example.com with the details and one of our friendly yogis will assess your case and respond with 24 business hours. Refunds will be issued by the same payment method used and can take up to 30 days to process.