PLEASE EXPECT SHIPPING DELAYS
Due to the Canada Post strike, other courier companies are overwhelmed and there is a backlog of shipments. We cannot guarantee any deliveries before Christmas as this is out of our control.
Click on the questions below and the answers will be revealed.
Shipping Information & Costs
We ship from Hamilton, Ontario, Canada. Most Canadian shipments are arranged through UPS or Canpar. We also use FedEx and Purolator to ensure you get the best rates.
If you have a PO Box, we will ship with Canada Post as private couriers do not ship to PO Boxes. Smaller packages shipped to the US are arranged with Canada Post and completed by USPS. Larger Packages to the US are usually shipped with UPS.
You have the option at checkout to decide how quickly you'd like to receive your order and how much you want to pay. You will see the choices of service providers when checking out as well. We do our best to use the provider you have selected whenever possible.
You will be emailed a tracking number once your order has shipped.
We offer FREE SHIPPING on all orders over $175*
No code required. Free Shipping Prices are calculated before tax & shipping.
* Some exclusions apply. Orders shipping to the Alaska, Yukon, Northwest Territories, and Nunavut or Hawaii and non-continental states are not eligible for free shipping.
We are happy to offer a local pickup option at our shop. We are located at 809 King St. East. Love My Mat is open Tuesdays, Thursdays and Fridays from 10am - 4pm. There is street parking out front. Please ring the bell when you arrive and we'll be happy to welcome you in.
If you can't make it during our limited hours, please reach out to shelley@lovemymat.com to arrange pick-ups during the evenings and weekend.
All online orders are ready for pickup within 1-2 business days. You will receive an email notification when your order is ready. No need to call or email ahead. Just show up. If you need your order sooner, please email us at info@lovemymat.com and we will do our best.
We process orders on Tuesdays, Thursdays and Fridays from 10am to 1pm.
Your order will be packaged & shipped as quickly as possible. We aim to ship the same or next business day. But you never know what comes up in life & work, so please forgive us if it takes a few extra days to ship on the odd occasion.
We currently ship anywhere in Canada, The United States, The United Kingdom and Australia. We are currently unable to ship to other countries directly from our checkout due to vast difference in prices and delivery times. If you would like an international delivery, please ask us for a custom quote.
Please note that orders being shipped outside of Canada may be subject to duties and taxes upon receiving your delivery. Any duties or taxes are the responsibility of the receiver.
Shipping within Ontario can take 2-5 business days.
Shipping to other Canadian provinces can take 1 - 2 weeks.
Shipping to the US can take 1-3 weeks depending on order size, customs and location.
Shipping outside of Canada or the continental US can take anywhere from 2 weeks to 2 months depending on the shipping method you choose.
If you require your items faster, please contact us for more information and pricing.
Our goal has always been to turn other people's waste into useful products. We started making yoga mat bags from curtains and sheets, buying as little new materials as possible. We continue to use thrifted or left over fabrics to help reduce the world's textile waste issues. We make everything locally to avoid overseas shipping. We use little to no packaging and re-use everything we can. All of our filling materials are 100% natural, biodegradable and sourced as locally as possible.
Our stock changes often as we work with smaller quantities of fabrics. This means, we may not have the product and fabric you selected. We do our best to keep our website updated, but please be patient with us. We'll always give you options to choose something else or get a refund.
We use unwanted textiles that come from thrift shops and liquidators. Because of this we aren't always sure of the fabric content. If we do know, we try to list it in the product description.
All of our products are made by women in Hamilton, Ontario in our shop. We outsource as little as possible and are a Certified Living Wage Employer. Please note, we do sell products made by other companies which might not always be made locally.
Most of our fabrics are found at local thrift shops. We search for beautiful colours and patterns with gently used curtains, tablecloths, shower curtains, garments, duvet covers and anything else that catches our eye. We accept fabric donations that are in good shape.
We also purchase Dead Stock fabrics, end lots, discontinued or discounted fabrics from local suppliers to offer a larger selection and more current designs on our yoga and meditation accessories.
Yes and no. If we thrift a fabric, we pre-wash it in biodegradable, phosphate-free detergent (Tru Earth Strips because they're the best!) then put it in the dryer to make sure our products won't shrink. This makes many of our products safe to machine wash & dry. Especially our Yoga Straps, Yoga Prop Bags, Buckwheat Hull & Eye Pillow Cases plus many more yoga and home goods we produce.
But we don't pre-wash headstock fabrics. Most bolster covers and meditation cushion covers should be machine washed in cold and hung to dry.
We're always shopping for great fabrics and sewing them together which means we make new products every week. We aim to release a new collection of yoga & meditation accessories every other week. Sometimes it happens more often and sometimes we miss a week - so be sure to check back often! or sign up for our newsletter to be the first to hear about new fabrics and products.
Yes we can and we love doing custom work! Just send us and email with the details to shelley@lovemymat.com and we'll send you a quote.
Yes, all of our yoga and meditation products are 100% guaranteed. If you're not satisfied with your design or something has malfunctioned, we'll take care of it. If we can't fix it, we'll replace it.
And if you're still not completely satisfied, we'll refund the total amount you originally paid us for the product, minus any shipping charges. Just be sure to email us at info@lovemymat.com with the details. Refunds will be issued by the same payment method used and can take up to 30 days to show on your records.
We gladly accept returns in most cases. Check our full refund policy for all the details. Be sure to email us at info@lovemymat.com with the details and one of our friendly yogis will assess your case and respond shortly. Refunds will be issued by the same payment method used and can take up to 30 days to process. Shipping charges are non-refundable.
